Refund policy

Wipers are easy to order for the wrong car, so we keep returns simple. You have 30 days from the day your parcel arrives to send something back, and the postage is on us.

Sending something back

The blades need to be unused and in their original packaging. Email info@wipewave.co.uk, tell us your order number and what the problem is, and we will send you a pre-paid label.

It is worth writing to us before you post anything. If the blades were simply the wrong size, we can usually work out which ones do fit and swap them, which saves you the wait for a refund.

Your refund

Once the parcel reaches us and we have checked it, we refund to the card or account you paid with. Banks quote 5 to 10 working days for the money to show. In practice it is usually there the next day.

If your order arrived damaged, faulty or not what you ordered, tell us and we will sort it out. You do not lose that right after 30 days: the Consumer Rights Act 2015 gives you longer, and we will honour it.

Cancelling an order

Under the Consumer Contracts Regulations 2013 you can cancel an online order within 14 days of receiving it, without giving a reason, and you then have another 14 days to return the goods. Our own 30 day window is longer than that and covers the same ground, so most people never need the shorter one. Either way, let us know by email.

Questions

Email info@wipewave.co.uk or call 01904 210015. We are at our desks Monday to Friday, 7am to 4pm.